FAQ

01. When is the deposit payment required by?

You need to make a 50% deposit within 3 days of making the reservation to secure your booking. Otherwise, your booking will be released.

02. Is the deposit refundable?

The deposit payment to secure your booking is strictly not refundable. However, you are able to reschedule 6 or more days before the scheduled booking.

03. Is reschedulling allowed?

Yes, you are allowed to reschedule your photoshoot up to 48 hours prior to the photoshoot.

Click "Manage Session" via the automated confirmation email and click on "Reschedule" to select to the next preferred open slots.


In the event that a rescheduling is required, please contact us at lookkphotography@gmail.com with your confirmation email to request for rescheduling.


Rescheduled bookings must occur within 2 months of the original booking date, or the booking will be cancelled without refund.

04. Is reschedulling under 48 hours allowed?

Unfortunately, rescheduling within 48 hours will be deemed as a cancellation and the full deposit will be forfeited. As it is a missed opportunity on the original intended booking slot.

05. Is it possible to squeeze in last minute requests?

Yes, please WhatsApp us at +65 8115 6542, we will endeavour to fit in an appointment for you.

06. What happens if i am late?

Please be punctual.


Customers are strongly encouraged to arrive 10 minutes before the photoshoot


LOOKK Photograhpy follows strictly based on the booking timing(s). Late arrivals will result in a shorter photoshoot duration, but you will still be liable for the full payment.

07. What happens when it rains?

Please note that in the event of rain, photography will be done indoors only.


Refer to our indoor photoshoot photos.


In other cases of unforeseen events, LOOKK reserves the right to cancel the activity. If this happens, you have the option to reschedule or request a full refund.

08. What should i wear?

Customers are strongly encouraged to dress up appropriately for the photoshoot.


For ladies, please:

  • wear nude or white spaghetti strap.
  • bring your own nude coloured heels or rent beaded shoes at $20 per pair.
  • arrive without makeup.


For men or boys, please:

  • wear black / brown long pants / jeans
  • bring along compatible black / brown shoes.


For girls, please bring your own shoes, or rent clogs at $10 per pair.

09. Can I add my partner / child into my photoshoot?

Yes, it can be arranged at an additional fee of $150 per person. However, this excludes female above 12 years old who will require full hair and makeup services.


Please send in a request to us directly via email lookkphotography@gmail.com, alternatively WhatsApp or call us at 81156542.


Kindly be informed that the additional person will be riding on to your existing photoshoot package duration.

10. Can i purchase the photoshoot as a gift?

Yes. To purchase a gift photoshoot, please fill up the gift purchase form, including the preferred set, name of recipient, contact details.


Kindly read the terms and conditions before submitting the form.

a. Gift cards are valid for 6 months from date of issue. Unused balances will be forfeited upon expiry, and will not be refunded or counted towards to any transactions thereafter.

b. Gift Cards can be redeemed only for Photography Packages and Exclusive Experiences, and must be used within 1 Single Session.

c. Gift Cards cannot be redeemed for cash, returned for a refund, have their balances consolidated to a new Gift Card, or be replaced after expiry.

d. Gift Cards cannot be transferred to a third party.

e. If your purchase exceeds the value of the gift voucher, the remaining balance must be paid by Bank Transfer, PayNow or Credit Card.

11. What is the difference between editing & retouch?

Editing is the basic process of filtering a photo - making changes in colour tones, light, shadows etc.


Retouch involves image enhancing known as Photoshop, on top of basic editing. Typically, it involves manipulating one's physical traits e.g. slimming, blemish removal etc.


Additional images for retouch can be purchased at $30 per image.

12. When can i get my photos?

This process will take about 7-10 working days for the edited photos to be shared with you.


The high resolution retouched digital copies will be delivered within 15 working days after your selections have been made and communicated to us.

13. Can I have all the raw images?

Yes, you may purchase all the soft copies starting from S$1,580.

14. Can the photos be used for commercial purpose?

Kindly note that photos from the shoot must not be used for commercial purposes.

15. Is the museum wheelchair accessible?

Unfortunately, the museum is not wheelchair accessible. There are 2 flights of stairs to climb.

16. Where is the nearest carpark?

The nearest carpark is at Joo Chiat Road Singapore 427602, Carpark (J0017)

17. Why do i have to keep my volume down?

Some of the iconic Peranakan houses are residents’ homes. Remember to be mindful and maintain a respectful volume while you are around these charming residential homes.

Photoshoot of a Nyonya in a red kebaya, sitting on an antique Peranakan wedding bed, inside a Peranakan Museum,, at Joo Chiat.

 

let's craft
memories together

 

Photo of a Nyonya in a red kebaya, sitting on an antique Peranakan wedding bed, inside a private museum, Peranakan Mansion, at Joo Chiat.