1. Terms and Conditions

1.1 These terms will apply to all services provided by LOOKK Pte. Ltd. ("LOOKK") as ("us", "our" or "we") to you, the customer, ("you"). By engaging our services, you, hereby confirm that you have read, fully understand and agree to be bound by the following terms and conditions.

We will not accept any variation to these terms and conditions unless specifically agreed in writing by LOOKK.

1.2 Once payment is received, it is considered that Client has agreed to abide by these terms and conditions in full.

2. Cancellation, Rescheduling & Refund policy

2.1 Payment: 50% deposit is required to confirm your booking.

2.2 Cancellations:

• Cancellations made within 5 days of the scheduled booking or no-shows will result in forfeiture of the full deposit amount and will not be repaid. As this for us, is a missed opportunity on the original intended booking slot.

2.3 Rescheduling:

• Rescheduling 5 or more days before the scheduled booking is free of charge.
• Reschedules require minimum 48 hours notice.
• Rescheduled bookings that are subsequently cancelled will not be refunded.
• Rescheduled bookings must occur within 2 months of the original booking date, or the booking will be cancelled without refund.
• Rescheduling beyond 2 months is subject to availability and LOOKK’s discretion.

Rescheduling Steps:

Rescheduling of the photoshoot can be done via the automated confirmation email, as soon as he/she has made a booking, until 120 hours prior to the photoshoot.

Click on "Manage Session" in the automated confirmation email, then click "Reschedule" to select the next preferred open slots.

In the event that a rescheduling is required, please contact us at lookkphotography@gmail.com with your confirmation email to request for rescheduling.

2.4 Right of Refusal: LOOKK reserves the right to refuse any booking at its sole discretion.

3. Booking and Deposit

3.1 All bookings will only be confirmed when the required deposit amount has been made and acknowledged by us, and when a confirmation reply has been sent by our team. We may make a provisional booking for a photo session but no booking is guaranteed or reserved (and we will not be bound by any booking) until you have paid the deposit required in full.

3.2 A non-refundable deposit of 50% of the price will be payable to reserve a booking. The deposit must be received by us in cleared funds at least 3 days prior to the proposed photo session. The balance of our charges must be paid on the photoshoot day.

3.3 We reserve the right to refuse any booking for any reason.

4. Price and Payment

4.1 You agree to pay our charges as agreed or as set out on our website from time to time (our standard charges may only be varied by express agreement. In the absence of such agreement our standard charges will apply).

4.2 We will not attend a photo session unless the deposit has been paid and the remainder of our fees must be paid in full (without any deductions) on the day of the photoshoot.

4.3 All payments must be paid by Bank Transfer or PayNow. Full payment details will be stated in the Invoice.

4.4 You will not be entitled to withhold by way of set-off, deduction, or counterclaim any amounts which you owe to us, against any amounts that we may owe to you.

5. Zero Tolerance Policy

LOOKK values the safety, respect, and professionalism of our team (photographers, videographers, assistants, makeup artists, and all other staff) engaged in or associated with the Client’s photo or video shoot. To maintain a secure and respectful working environment for our team, we reserve the right to refuse service for your photo or video shoot under the following circumstances:

5.1. Verbal, Physical, Mental, or Emotional Abuse:

We will not tolerate any form of abuse, whether it is verbal, physical, mental, or emotional, directed towards any of our staff members by you or any person affiliated with your photo or video shoot. Such abuse includes but is not limited to harassment, threats, derogatory language, physical harm, or any other conduct that is considered abusive.

5.2. Occurrence Timing:

This policy applies to all phases of the photo or video shoot, which encompasses the period before, during, and after the actual shoot.

5.3 Consequences of Violation:

In the event that any of the aforementioned forms of abuse are directed towards our staff, we reserve the right to take the following actions:

a. Refusal of Service:

We retain the right to immediately refuse service and terminate the photo or video shoot.

b. Deposit Amount Forfeited:

In the event of service refusal, the deposit amount shall be retained by LOOKK. In the event that a full payment has been tendered, 50% shall be promptly refunded to the client.

c. Deletion of Content:

We will promptly delete all photos or videos taken during the shoot in question.

This Zero Tolerance Policy is designed to ensure the well-being and professionalism of our team members and to uphold a respectful and safe environment. By engaging our services, you acknowledge and agree to adhere to this policy. We are committed to providing you with exceptional service, and your cooperation in this greatly appreciated.

6. The Photography

6.1 We agree to provide photography services with reasonable skill and care.

6.2 If you have any particular requirements or requests (e.g. specific types of photograph, props or locations), please let us know in advance of the booking. In some cases, specific requests may require additional payment.

6.3 By booking a photo session with LOOKK, you confirm that you have considered LOOKK's photographic style and wish to proceed on that basis. You will not be entitled to a refund if you are not satisfied with the style of the photographs.

6.4 During a photo session you agree to comply with all of our reasonable directions and will not be subject to detailed instructions from you as to how we performs the services (but we will of course consider any requests for specific types of photograph which are made during a session).

6.5 Results of photos may vary. This is dependent on whether it is an outdoor or indoor photoshoot, it can also be due to the timing of the photoshoot, as well as the weather conditions.

6.6 LOOKK has the discretion to deploy any of our employees or subcontractors to perform the services. We may use employees or self employed contractors.

7. Service Policy

7.1 Client’s term begins promptly at the designated booking start time and ends promptly at the designated booking end time. LOOKK does not guarantee the museum or team's availability beyond end of booked slot.

7.2 Please be on time or arrive 10 minutes earlier for your photoshoot. Late arrivals will result in a shorter photoshoot duration, but you will still be liable for the full payment.

7.3 In the event of rain, the photoshoot will take place indoors, inside the museum.

7.4 Overtime will be calculated in increments of 60 minutes beyond the scheduled booking session, and it will incur additional fee of $150 per 60 minutes, subjected to Photographer's availability.

7.5 Failure to attend the photoshoot will result in a full forfeit on deposit amount and will not be repaid.

8. Intellectual Property

8.1 We will retain all intellectual property rights (including copyright) in the photographs and other materials delivered to you. We will be free to edit and enhance the photographs as we see fit (but we will not edit or modify any photograph in a derogatory or offensive manner).

8.2 Images which we feel are of poor quality or composition will be deleted and you will not have a right to receive all of the photographs which are taken during a photo session.

8.3 Upon payment of our fees in full you will be granted a licence for personal and family use of the photographs. This licence does not include any commercial use of the photographs for which an additional fee will be payable.

8.4 We will be entitled to use the photographs we have taken for you as assets for content production, ie. Gallery section of our website, Spotlight features and our social media platforms. We may also use any photographs in our own marketing or publicity materials. From time to time we may also license photographs for commercial use. However, we will inform you before displaying or licensing any photograph for your acknowledgement.

8.5 LOOKK reserves the right to use any behind-the-scenes photos and videos arising from the usage of our studio(s) for its own portfolio and publicity purposes, unless otherwise agreed upon.

9. Liability

9.1 LOOKK will not be responsible for all foreign items, belongings and equipment brought in during the photoshoot session.

9.2 We will not be liable to you for any property damage or financial loss or for any indirect or consequential loss or damage such as lost profit, lost opportunity, lost bargain, lost reputation or lost savings whether caused by our negligence, the negligence of our employees or agents or otherwise.

9.3 Our total liability will be limited to the amount of our charges from time to time. We will not be liable to any party other than the person who has made a booking.

9.4 In the event that all or substantially all of the photographs taken during a photo session are lost or destroyed by us, then a replacement photo session will be arranged at no additional cost to you, but you will not have a right to a refund. If photos taken during a photo session are lost or destroyed by you, then you will need to rebook a session and a full fee will be payable (subject to such discount as may be agreed).

9.5 You will be liable for any loss or damage to our equipment if such loss or damage arises as a result of your negligent or deliberate acts or omissions.

9.6 LOOKK is not liable for any delay or failure to perform our duties if such delay or failure is due to any cause whatsoever beyond our reasonable control (including computer or equipment malfunction, travel disruption, strikes or Acts of God).

10. GIFTCARDS

10.1 Gift cards are valid for 6 months from date of issue. Unused balances will be forfeited upon expiry, and will not be refunded or counted towards to any transactions thereafter.

10.2 Gift Cards can be redeemed only for Photoshoot Packages and Exclusive Experiences, and must be used within 1 Single Session.

10.3 Gift Cards cannot be redeemed for cash, returned for a refund, have their balances consolidated to a new Gift Card, or be replaced after expiry.

10.4 Gift Cards cannot be transferred to a third party.

10.5 If your purchase exceeds the value of the gift voucher, the remaining balance must be paid by Bank Transfer, PayNow, Cash or Credit Card.

11. Terms of Use

11.1 Use of the premise and our services is at Client’s own risk. Client hereby waives rights to seek legal redress for mishaps, accidents, and/or loss while during our photoshoot session.

11.2 Client agrees to hold LOOKK, its owner, agents, representatives, and contractors acting on its behalf of LOOKK completely harmless from any action, legal, loss, accident, or injury to Client’s self or anyone who accompanies Client while during the photoshoot process, that results from Client’s conduct. Client agrees to be solely responsible for conduct and welfare of himself / herself / any persons accompanying Client while on during the photoshoot.

12. General

12.1 This Agreement incorporates the entire understanding and agreement between the Client and the LOOKK.

12.2 Failure by either party to enforce at any time or for any period any one or more of the terms or conditions of this agreement shall not be a waiver of them or the right at any time subsequently to enforce all terms and conditions of this agreement.

Once payment is received, it is considered that Client has agreed to abide by these terms and conditions in full.